Organizational Effectiveness – Improving Your Business Performance December 9, 2021, 6:00pm EST December 9, 2021, 7:30pm EST
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The webinar will focus on processes and results. It will cover identifying processes and determining if the processes are:
- Systematic
- Effective
- Deployed
- Evaluated
- Integrated
We will look at processes in various areas of the business to include leadership, business plan, customers, performance measurements, workforce, and operations. We will look at identifying performance measures important to the business and how to use measurements to improve results.

Jim served in numerous leadership positions during a 31 year career in the U.S. Army, retiring as a Colonel. Several positions were in the Human Resource area including a three year assignment at the Pentagon with the Department of the Army.
His career also included several leadership positions in the trucking industry to include Regional Manager and Vice President of Marketing and Sales. During the last 17 years prior to retirement in 2018, Jim worked in the organizational effectiveness arena, working with organizations in the areas of strategic planning, customer engagement, identifying performance measurements, data analysis, workforce engagement, and developing and improving processes.
Jim is in his 7th year with SCORE and is currently the Chapter Chair for the SCORE Space Coast Chapter.

Organizational Effectiveness – Improving Your Business Performance